# CUGA Agent: From Benchmarks to Business Impact of IBM’s Generalist Agent - **Published:** 2026-02-11 - **Updated:** 2026-10-08 - **Authors:** David Burch - **Canonical:** --- ![](https://arize.com/wp-content/uploads/2026/02/cuga-ibm-agent-open-source-cover.png) This paper reading features several of the researchers — including Segev Shlomov‏ (PhD), Ido Levy, Asaf Adi, and Avi Yaeli — behind the widely acclaimed paper “From Benchmarks to Business Impact: Deploying IBM Generalist Agent in Enterprise Production.” The paper reports IBM’s experience developing and piloting the Computer Using Generalist Agent (CUGA), which has been open-sourced for the community. CUGA adopts a hierarchical planner–executor architecture with strong analytical foundations, achieving state-of-the-art performance on AppWorld and WebArena. Beyond benchmarks, it was evaluated in a pilot within the Business-Process-Outsourcing talent acquisition domain, addressing enterprise requirements for scalability, auditability, safety, and governance. ## Watch the Session [YouTube video player](https://www.youtube.com/embed/Nd_pywceGIk?si=MYRFTcWIsYaK1E2l) ## Listen ## Dive Deeper - [Read the paper](https://arxiv.org/abs/2510.23856) - [See CUGA source code](https://github.com/cuga-project/cuga-agent) --- [More blog posts](https://arize.com/blog/sitemap.md)