Agents in the Wild: Priceline’s Journey into Evaluating Voice Applications

Join us for an inside look at how Priceline is evolving its AI-powered travel assistant, Penny, from text-based interactions to voice-enabled experiences. We’ll explore the challenges and opportunities of integrating audio into AI systems, as well as best practices for evaluating multimodal agents. Learn how Priceline approaches performance measurement today and what the future holds for agent-based and multimodal evaluations.