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How America First Credit Union Built a GenAI “Decision Explainer” — With Tracing That Scales

America First Credit Union is one of America’s largest independent credit unions, with 1.5 million members and more than $20 billion worth of deposits. As America First Credit Union scaled AI across its business, a new challenge emerged: business stakeholders still needed to explain decisions, but the “why” increasingly lived inside complex statistical models. To…

2 minutes read
By Greg Chase | 2 minutes read
Case Studies Large Language Models

How Nebulock Democratizes Threat Hunting

Nebulock is on a mission to democratize threat hunting. Instead of relying only on deterministic rules or reacting to alerts as they come in, the team builds AI agents that actively hunt inside an organization’s environment and surface pernicious threats with clear, actionable outcomes. These agents can run automatically — triggered by fresh threat intelligence…

3 minutes read
By David Burch | 3 minutes read
Case Studies

How TheFork Leverages Online Evals To Boost Conversions with Arize AX on AWS

TheFork is one of Europe’s leading restaurant discovery and booking platforms, connecting millions of diners with tens of thousands of restaurants across major cities. The company’s marketplace spans everything from neighborhood bistros to destination dining, with real-time availability, offers, and a seamless reservation flow. How TheFork Uses AI AI is woven into customer journeys at…

3 minutes read
By Yesmine Rouis | 3 minutes read
Agents Case Studies

Hyland’s Approach To AI Agent Engineering

Hyland’s AI agent stack pairs Hyland Agent Builder with agentic document processing to bring context-aware agents to core platforms like Onbase, Alfresco, and Nuxeo — turning document understanding into real actions. Given the company serves thousands of enterprises, including over half of the Fortune 100, reliability is essential. In building agents, “determinism is greater than…

5 minutes read
By David Burch | 5 minutes read
Case Studies

Keller Williams: Rise of the Agent Engineer

Austin, Texas-based Keller Williams Realty, LLC is the world’s largest real estate franchise by agent count. It has more than 1,000 market center offices and 161,000 affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards…

8 minutes read
By David Burch | 8 minutes read
Case Studies

How Handshake Deployed and Scaled 15+ LLM Use Cases In Under Six Months — With Evals From Day One

Handshake is the largest early-career network, specializing in connecting students and new grads with employers and career centers. It’s also an engineering powerhouse and innovator in applying AI to its product and features. Given constantly evolving model capabilities and user expectations, the product and engineering team at Handshake needed a way to ship LLM features…

3 minutes read
By Aparna Dhinakaran | 3 minutes read
Case Studies LLM Evals
100x and Phoenix logos on an abstract background

How 100X AI Uses Phoenix to Supercharge AI-Driven Troubleshooting

Introduction When you’re an on call engineer, every second counts—especially when you’re troubleshooting incidents that will impact users. 100X AI is a startup that’s building AI agents to help engineering teams resolve incidents faster and with greater precision. But to build intelligent, automated troubleshooting workflows, they need visibility into these LLM-powered agents—that’s why they use…

18 minutes read
By Dat Ngo | 18 minutes read
Case Studies Phoenix Use-Case

How Geotab and Arize AI Revolutionized Fleet Management with Generative AI

Geotab, a leader in fleet telematics, has taken a bold step forward in simplifying complex fleet data management. By leveraging generative AI, Geotab introduced its cutting-edge agent, Ace, designed to help fleet managers extract actionable insights from vast and complex datasets with ease. Here’s a closer look at the challenges they faced, the innovative solutions…

4 minutes read
By Amit Goren | 4 minutes read
Agents AI In the Enterprise Case Studies Generative AI LLM Evals
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